Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please contact us prior to purchase to verify that your item is returnable if that is a concern for you.  There is a 30-day window to request a return that starts on the day you receive the item. The item is only eligible to be returned if it is in the same condition that it was received and is in its original packaging (if applicable). A receipt or other proof of purchase will be required to begin the return process.

To start a return, you can contact us at office@theoldgrainery.com. Please note that returns will need to be sent to the following address: [6411 Ehrhardt Rd Payson, IL 62360]  Items sent back to us without first requesting a return will not be accepted. Return shipping is the responsibility of the customer. Please include all original packaging and accessories with the returned item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Many items are not returnable. Please contact us prior to purchase to verify that your item is returnable if that is a concern for you.

We cannot accept returns on special orders, custom-made items, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@theoldgrainery.com.